Have you ever wondered how your business could be more profitable? Have you wanted to improve the productivity in providing your products and/or services? Do you get frustrated with errors and waste in your business? Do you wonder why your customers complain, don’t do repeat business with you, and/or view you are difficult to work with?

Business is a series of processes. Improving the effectiveness and efficiency of processes will deliver many benefits including profitability, customer loyalty, less employee turnover, lower cost to provide products/services, and quicker time to market.

KEY INFORMATION:

• Quality Definition
• Cost of Quality
• Points of Connection Principle
• Quality Leadership
• Process Variation Reduction and Root Cause Analysis
• Types of Waste and Process Cycle Time Reduction
• Effectiveness and Efficiency of Processes
• Change Leadership and Employee Involvement

WHAT THE PARTICIPANTS WILL TAKE AWAY: 

• Your Quality Leadership Quotient
• Potential Wastes in Your Business
• Priority of Processes Needing Improvements
  (both in efficiency and effectiveness)

Co-sponsored by the Management Development Institute at Missouri State University.